I just smile...

When I work, I interact with many people... not just patients.

The other day, a family member stepped out of a room and began yelling,  "Help!  Help!  Somebody help!  He's having a stroke!"

It got my attention, as I was 10 feet away.  I turned to respond, then heard a peer, who happened to be in the patient's room, start to address the situation...

Knowing nothing, my immediate purpose was to respond and help, then quickly calm the family member.  The primary RN was present at bedside, addressing the immediate needs of the patient.  They were having a seizure.

What does one say to a panicking family member? 

I chose the abrupt intervention!

I said, "Stop it!" 


It caused a blank stare for a moment, then a deep breath.

Oxygen applied, suctioned the airway, a quick check of the Blood Glucose Level, then a trip to the PYXIS to get Ativan, seizure stopped.

About an hour later, the family member tried to apologize.  I wouldn't let them.  I apologized to them.

When things occur, the most debilitating position to be in, is that of helplessness.  It is why people call 911, it is why they come to the ED.  A seizure is a scary thing to witness, especially if one has never seen one!  Regardless, when a family member is in an extreme situation, no one can move fast enough.  I understand and can empathize.

I apologized for my abruptness.  I explained that my purpose was to end the panic and allow the staff to address the situation.

When the patient was admitted a few hours later, the family member came up to me and simply said, "Thank you."  I replied, "You're welcome."

Then I smiled.